SMS Messaging Consent & Privacy

Last updated: March 2026

What is RentPorter?

RentPorter is an AI-powered SMS triage system for property maintenance. Landlords sign up and assign a dedicated phone number to their properties. Tenants text that number to report maintenance issues, and the AI assistant triages, categorizes, and escalates requests on behalf of the landlord.

How SMS Opt-In Works

RentPorter collects SMS consent in two ways:

1. Landlord Onboarding (Web Form)

When a landlord creates an account on RentPorter, they agree to the Terms of Service which include consent to receive SMS notifications about tenant maintenance requests, account alerts, and system updates.

2. Tenant-Initiated Messaging

Tenants opt in by voluntarily sending the first text message to their landlord's RentPorter number. The landlord provides this number to tenants as the maintenance contact. By texting this number, the tenant initiates the conversation and consents to receive AI-assisted replies related to their maintenance request.

Types of Messages Sent

RentPorter sends the following types of SMS messages:

  • ● Maintenance triage responses — Follow-up questions to gather details about a reported issue (category, urgency, photos)
  • ● Status updates — Confirmations that a maintenance request has been received and forwarded to the landlord
  • ● Landlord notifications — Summaries of new maintenance requests sent to the property owner

Message Frequency

Message frequency varies based on maintenance activity. Tenants typically receive 2–5 messages per maintenance request. Landlords receive a notification for each new request. No marketing or promotional messages are sent.

How to Opt Out

You can stop receiving SMS messages at any time by replying STOP to any message from RentPorter. You will receive a confirmation that you have been unsubscribed. You can also contact us at winsome.ventures.re@gmail.com to request removal.

Help

Reply HELP to any message for support information, or email winsome.ventures.re@gmail.com.

Privacy

RentPorter does not sell, rent, or share phone numbers or message content with third parties for marketing purposes. Message data is used solely for providing the maintenance triage service. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

RentPorter is operated by Winsome Ventures LLC. For questions about our SMS practices, contact winsome.ventures.re@gmail.com.